{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/customer-channel/reception-du-vehicule.html","lastSlugWithoutPopin":"/customer-channel/reception-du-vehicule.html","lastSlugWithoutPopinOrConfig":"/customer-channel/reception-du-vehicule.html","slug":"/customer-channel/reception-du-vehicule.html","location":{"base":"/customer-channel/reception-du-vehicule.html","queryParams":{}},"data":{"jcr:title":"Réception du véhicule","hideInNav":false,"redirectType":"301","meta_robots_follow":"nofollow","sling:resourceType":"one/components/renault/afs/ccc/structure/page/checkout/homepage","textIsRich":"true","meta_robots_index":"noindex","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"cccLayoutWrapper":{"stepperInfo":{"steps":[{"title":"Réception du véhicule","url":"/customer-channel/reception-du-vehicule.html"},{"title":"Contrôle","url":"/customer-channel/reception-du-vehicule/vehicle-control.html"},{"title":"Réalisation des interventions","url":"/customer-channel/reception-du-vehicule/repair-order.html"},{"title":"Votre véhicule est prêt","url":"/customer-channel/reception-du-vehicule/payment.html"},{"title":"Restitution","url":"/customer-channel/reception-du-vehicule/vehicle-restitution.html"}],"currentStepNumber":0,"totalSteps":5,"firstStep":"/customer-channel/reception-du-vehicule.html","nextStep":"/customer-channel/reception-du-vehicule/vehicle-control.html"},"sling:resourceType":"one/components/common/structure/content/cccLayoutWrapper","slice197v0":{"sling:resourceType":"one/components/renault/afs/ccc/slice197v0","textIsRich":"true","careService":{"keyDrop":{"manualCodeLabel":"code manuel","reminderMessage":"pour éviter les vols, nous vous rappelons qu'il est déconseillé de laisser des affaires dans le véhicule.","parkingCodeLabel":"code d’accès au parking Care Service 24/7","activeLabel":"actif","qrCode":"afficher les codes","viewMapLabel":"voir l'itinéraire ","title":"DÉPÔT DU VÉHICULE","descriptionLabel":"scannez le QR code pour déposer vos clés dans le coffre sécurisé. ","parkingCareService":"adresse et accès au parking Care service 24/7","displayCodes":"afficher mes codes"},"keyDropSuccess":{"title":"RÉCEPTION DU VÉHICULE","descriptionLabel":"

un conseiller care service va prendre en charge votre véhicule et vous envoyer l’ordre de réparation à valider.

","reopenSafe":"vous avez besoin d’ouvrir à nouveau le coffre ?","ctaText":"afficher le QR code","thankYouLabel":"merci, vos clés ont bien été déposées !"},"customersServicesOptions":{"enableOption":true,"title":"Vos choix transmis à votre conseiller care service","servicesOptions":{"1":{"serviceOption":"Souhaitez-vous que nous réalisions un lavage de votre véhicule (offert) ?"},"2":{"serviceOption":"Souhaitez-vous conserver les pièces usagées ?"},"3":{"serviceOption":"Souhaitez-vous utiliser des pièces issues de l'économie circulaire ?"}}}},"photoDeposit":{"enableOption":true,"description":"Pour faciliter la vérification de l'état de votre véhicule par votre conseiller care service, nous vous recommandons de le prendre en photo avant le dépôt.","reminderSelectAgree":"Lors de la publication de vos photos, merci de veiller à ce qu'elles ne contiennent pas de données à caractère personnel comme le numéro de votre plaque d'immatriculation et qu'elles ne soient pas en infraction avec la réglementation en vigueur en matière de droit à l'image et respect de la vie privée comme la publication de photos de personnes, notamment des mineurs, sans leur consentement.","reminderSelectDisagree":"En sélectionnant \"refuser\", vous acceptez devoir prouver qu'en cas de dégradations du véhicule déposé dans un lieu public et constatées par nos soins lors de l'état des lieux, celles-ci ne sont pas de votre fait ou d'un tiers dont vous êtes responsable.","title":"Dépot de photos","errorMessage":"En cochant non, aucune responsabilité sera prise en compte de votre véhicule.","photos":{"description":"Sélectionnez un angle pour prendre la photo correspondante","title2":"Photos supplémentaires","frontRight":"angle avant droit","placeHolder":"N'oubliez pas vos objets personnels","addPhotos":"Ajouter des photos","submitCtaLabel":"Soumettre","title":"Etat du véhicule avant le dépôt","frontLeft":"angle avant gauche","errorMessage":"Veuillez prendre des photos de tous les angles.","backRight":"angle arrière droit","reminderPersonalData":"Ne communiquez que des informations nécessaires au traitement de votre demande, non subjectives, excessives ou insultantes. Ne partagez pas d'éléments sensibles (données de santé, ou numéro de carte de crédit).","reassuranceMessage":"Laisser un commentaire à votre conseiller care service","backLeft":"angle arrière gauche"},"photosSent":{"error":"Veuillez réessayer. En cas de nouvel échec, vous pouvez accéder directement à vos codes pour ouvrir le coffre sécurisé.","title":"Photos envoyées","confirmationMessage":"Vos photos ont bien été envoyées à votre conseiller care service. Vous pourrez les retrouver dans votre bloc Documents"}},"vehicleReception":{"1":{"description":"un conseiller care service va prendre en charge votre véhicule. vous serez notifié une fois les interventions terminées.","title":"merci, votre véhicule a bien été réceptionné."}}}},"replicatedSubFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone","slice56vf":{"sling:resourceType":"one/components/common/slice56vF","lom1":{"cta1Label":"#SeDéplacerMoinsPolluer","cta1Link":"https://www.ecologie.gouv.fr/loi-dorientation-des-mobilites","cta2Link":"/etiquettes-energie-voiture.html","cta2Label":"retrouvez les consommations énergétiques","text":"Pour les trajets courts, privilégiez la marche ou le vélo"},"lom2":{"cta1Label":"#SeDéplacerMoinsPolluer","cta1Link":"https://www.ecologie.gouv.fr/loi-dorientation-des-mobilites","cta2Link":"/etiquettes-energie-voiture.html","cta2Label":"retrouvez les consommations énergétiques","text":"Pensez à covoiturer"},"lom3":{"cta1Label":"#SeDéplacerMoinsPolluer","cta1Link":"https://www.ecologie.gouv.fr/loi-dorientation-des-mobilites","cta2Link":"/etiquettes-energie-voiture.html","cta2Label":"retrouvez les consommations énergétiques","text":"Au quotidien, prenez les transports en commun"},"links":{"1":{"url":"/mentions-legales.html","text":"informations légales site","type":"link","openInNewTab":false},"2":{"url":"/notre-politique.html","text":"données personnelles","type":"link","openInNewTab":false},"3":{"url":"/notre-politique.html#data-act","text":"data act","type":"link","openInNewTab":false},"4":{"url":"/cookies.html","text":"cookies","type":"link","openInNewTab":false},"5":{"url":"/cookies.html","text":"gérer mes cookies","type":"cookiesConsent","openInNewTab":false},"6":{"url":"/donnes-personnelles-utiq.html","text":"gérer Utiq","type":"link","openInNewTab":false},"7":{"url":"/cgu-shop-renault.html","text":"CGU shop.renault.fr ","type":"link","openInNewTab":false},"8":{"url":"/accessibilite.html","text":"accessibilité : non conforme","type":"link","openInNewTab":false}}}}},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"ccParameters":{"position":"Bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"careService":{"restitutionSelectionLabel":"Modification du mode de restitution","successModification":"la modification de votre mode de restitution a bien été prise en compte.","careServicePickupSlot":"retrait possible à partir du {date1} jusqu'au {date2}","garagePickupSlot":"Retrait le {date1}","returnModeTitle":"Votre mode de retour","failModification":"la modification du mode de restitution est momentanément indisponible, veuillez réessayer ultérieurement.","restitutionTitle":"Date de restitution prévue","sling:resourceType":"one/components/structure/afs/ccc/careService","keyDrop":{"codeStatus":"Actif du {dateTimeStart} jusqu'au {dateTimeEnd}","guidelines":"Déposez vos clés dans un coffre sécurisé de votre garage, du {dateTimeStart} jusqu'au {dateTimeEnd}","easyCheckOutNonAvailable":"Le service n’est pas disponible"},"payment":{"pickupSchedules":"Retrait possible à partir du {dateTimeStart} jusqu'au {dateTimeEnd}","priceToBeDefined":"-"},"deposit":{"easyCheckInTitle":"Dépôt de clé en autonomie","garageTitle":"Dépôt de clé au garage","depositSchedule":" Du {dateTimeStart} jusqu'au {dateTimeEnd}","moreInformationDepositCta":"Plus d'information","garageDepositInitialSchedule":"Date du dépôt initial","garageDepositSchedule":"À l’heure convenue lors de la prise de rendez-vous","keyDrop":{"easyCheckInNonAvailable":"Le service n’est pas disponible"}},"pickup":{"garageTitle":"retrait au garage","careServicePickupSlot":"Du {dateTimeStart} au {dateTimeEnd}","garagePickupSlot":"À l’heure convenue lors de la prise de rendez-vous","easyCheckOutTitle":"Retrait de clé en autonomie","restitutionTitle":"Date de retour initiale","moreInformationPickUpCta":"Plus d'information"},"careServiceDisplay":{"choicesModificationTitle":"Modification de vos choix","returnModeTitle":"Votre choix de prise en charge","receptionDelayExpired":"Temps de réception dépassé","choicesConfirmationTitle":"Confirmation de vos choix"}},"c2gParams":{"currency":"EUR","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"cccParams":{"sling:resourceType":"one/components/structure/adminpage/site/cccParams","textIsRich":["true","true"],"instructions":{"depositInstructionsTitle":"dépôt de clé via","pickUpInstructionsTitle":"Récupérez votre clé via","pickUpInstructionsDescription":"

Rendez-vous au parking réservé à care service 24/7.
Scannez votre QR code, qui est actif pendant 24 heures après l'heure de restitution.
Récupérez vos clés dans le coffre prévu à cet effet.

","depositInstructionsDescription":"

Garez-vous dans le parking dédié.
Scannez votre QR code qui sera actif 24 heures avant l'heure de votre rendez-vous.
Déposez votre clé dans le coffre prévu à cet effet.

","instructionsMultifield":{"1":{"fileName":"false","image":{"small":"https://cdn.group.renault.com/ren/fr/transversal-assets/renault-en-france/Etape%201%20CS247.jpg.ximg.small.jpg/737226c6ed.jpg"}},"2":{"fileName":"false","image":{"small":"https://cdn.group.renault.com/ren/fr/transversal-assets/renault-en-france/Etape%202%20CS247.jpg.ximg.small.jpg/abd40613c1.jpg"}},"3":{"fileName":"false","image":{"small":"https://cdn.group.renault.com/ren/fr/transversal-assets/renault-en-france/Etape%203%20CS247.jpg.ximg.small.jpg/4e9962cd77.jpg"}}}}},"checkoutParams":{"slingType":"CCC","stepperTitle":"Digital Care Service","sling:resourceType":"one/components/common/structure/checkoutParams","documents":{"myPhotoCareService":"Mes photos care service 24/7","downloadCtaLabel":"Télécharger","title":"Documents ","cguLink":"https://cdn.group.renault.com/ren/fr/transversal-assets/customer-communication-channel/CGU-Clients-FR-CCC_Care-Service-Marque-Renault-Filiale-France-2024-11-08-LQ.pdf.asset.pdf/0d17f01a75.pdf","cguText":"

Pensez à télécharger vos documents avant le {date}. À l'expiration de ce délai, ils ne seront plus disponibles.

","cguTitle":"CGU de l'Application","documentsList":{"1":{"type":"REPAIR_ORDER","label":"ordre de réparation "},"2":{"type":"INVOICE","label":"facture"},"3":{"type":"CCE","label":"Certificat de contrôle"},"4":{"type":"TURNAROUND_SUMMARY","label":"fiche synthèse "},"5":{"type":"ECU","label":"bilan de calculateurs"},"6":{"type":"CONTRACT_MOBILITY","label":"contrat de mobilité"},"7":{"type":"DISCLAIMER","label":"décharge de responsabilité "},"8":{"type":"DIAGNOSTIC_BATTERY","label":"diagnostic batterie"},"9":{"type":"TECHNICAL_CONTROL","label":"contrôle technique"},"10":{"type":"QUOTATION","label":"devis"}}}},"priceParams":{"hidePrices":false,"showVersionEngine":true,"disclaimerDirectDisplay":false,"disclaimerTooltipDisplay":true,"sling:resourceType":"one/components/structure/adminpage/site/priceParams","sameFontSize":false,"pricing":{"recapPriceDecomposition":false,"tooltipPriceDecomposition":false,"decompositionTitle":"DETAILS DU PRIX","details":{"1":{"pricetypeCode":"PVC","label":"Prix initial (TTC) sans déduction des primes","subPrices":{"1":{}}},"3":{"pricetypeCode":"PCHT","label":"Prix initial (sans TVA) sans déduction des primes","subPrices":{"1":{"pricetypeCode":"$EECBONUS","label":"prime CEE déduite (€)"}}}}}},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"professionalParams":{"isPro":false,"sling:resourceType":"one/components/structure/professionalParams"},"transverseParams":{"prtOffers":false,"activateOffers":false,"hideRegistrationNumber":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"voir le loyer mensuel","leadUrls":{"configPp":"/contactez-nous/financer-un-vehicule/demande-offre-commerciale.html"}}},"googleMapsParams":{"region":"fr","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"message":{"legalMentions":"

Ne communiquez que des informations nécessaires au traitement de votre demande, non subjectives, excessives ou insultantes. Ne partagez pas d'éléments sensibles (données de santé, ou numéro de carte de crédit).

Pour plus d'information : données personnelles

","youLabel":" Vous","yourAdvisorLabel":" Votre conseiller ","writeAMessageLabel":"Écrire un message ","title":"contactez votre conseiller care service ","reassurance":"pour toute question, vous pouvez contacter votre conseiller care service pendant les horaires d’ouverture","sling:resourceType":"one/components/structure/afs/ccc/message"},"consumptionEfficiencyGraph":{"displayCritair":true,"efficiencyTitle":"classe énergétique","displayEnergyPdf":false,"sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","textIsRich":"true","titleCritair":"vignette Crit'Air","displayEfficiencyGraph":true},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"fr-fr","rootPath":"https://easyconnectstore.renault.no/content/renault/fr/fr.html"},"2":{"language":"fr-ch","rootPath":"https://easyconnectstore.renault.no/content/renault/ch/fr_ch.html"},"3":{"language":"fr-be","rootPath":"https://easyconnectstore.renault.no/content/renault/be/fr.html"},"4":{"language":"fr-ma","rootPath":"https://easyconnectstore.renault.no/content/renault/ma/fr.html"},"5":{"language":"fr-lu","rootPath":"https://easyconnectstore.renault.no/content/renault/lu/fr.html"},"6":{"language":"fr-dz","rootPath":"https://easyconnectstore.renault.no/content/renault/dz/fr.html"}},"sitelangs":{}},"siteParams":{"language":"fr","countryName":"France","brand":"renault","country":"fr","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"fr-FR","rtl":false,"country3":"FRA","product":"CCC"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","gtmServer":"OFFICIAL_GTM_SERVER","gtmConsentContainerId":"GTM-MJQBHV7","googleOptimizeAccount":"UA-5929204-2","kameleoonId":"btoor4agl3","sling:resourceType":"one/components/structure/adminpage/site/analytics","activateScriptKey":"fra_prod_dataset","cookies":{"apiKey":"a67b61fe-d711-4cca-8de0-9bb5e2e8cb69","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false,"nobanner":false}},"gigyaParams":{"enabled":true,"apiKey":"3_4LKbCcMMcvjDm3X89LU4z4mNKYKdl_W0oD9w-Jvih21WqgJKtFZAnb9YdUgWT9_a","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://www.renault.fr/customer-channel/reception-du-vehicule.html"},{"rel":"alternate","hreflang":"fr-fr","href":"https://www.renault.fr/customer-channel/reception-du-vehicule.html"}],"meta":[{"name":"robots","content":"noindex,nofollow"}],"analyticsPageParams":{"businessType":"new-car","mboxActivated":"no","pageType":"edito","sling:resourceType":"one/components/base/analytics","pageName":"index|ccc-onboarding|ccc-tunnel"},"authentication":{},"liveChat":{"activateProductPlans":false,"activateConfigurator":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":true,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Renault France","url":"https://www.renault.fr/"},{"title":"CCC Onboarding","url":"https://www.renault.fr/customer-channel.html"},{"title":"Réception du véhicule","url":"https://www.renault.fr/customer-channel/reception-du-vehicule.html"}]}},"slingList":["one/components/renault/afs/ccc/structure/page/checkout/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/cccLayoutWrapper","one/components/renault/afs/ccc/slice197v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/slice56vF","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/afs/ccc/careService","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/cccParams","one/components/common/structure/checkoutParams","one/components/structure/adminpage/site/priceParams","one/components/page/featureFlipping","one/components/structure/professionalParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/afs/ccc/message","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/seo","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"lastSearches":[],"isRehydrate":false},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","onBoardingError":false,"updateConsentError":false},"funnelRVP":{"isCartInitSuccess":false,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"productTypeAlreadySeen":{},"representativeExamples":[],"additionalQuestions":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}},"cartRces":{"cart":null,"cartRequest":null,"isRehydrate":false,"isLoading":false,"error":null}}