{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","altStyle":false,"isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/contactez-nous/reclamation/votre-demande.html","lastSlugWithoutPopin":null,"slug":"/contactez-nous/reclamation/votre-demande.html","location":{"base":"/contactez-nous/reclamation/votre-demande.html","queryParams":{}},"data":{"jcr:title":"Votre réclamation","activateSitelink":false,"sling:resourceType":"one/components/common/structure/caseform/step","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","replicatedSubMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice97v0":{"mandatoryLegend":"* Les données marquées d’un astérisque sont obligatoires pour répondre à votre demande.","helpText":"Les équipes du Service Relation Client sont à votre disposition du lundi au vendredi de 9h à 18h et vous répondent en moins de 24h.","vehicleSectionTitle":"Informations sur le véhicule :","titlePrefix":"votre réclamation","submitButtonLabel":"suivant","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":["true","true"],"formConfig":{"complaint":{"description":"Laissez votre message afin de nous préciser votre demande.","selectLabel":"Votre réclamation concerne : *","legalDescription":"

Lors de la publication d’un commentaire, merci de veiller à ce que son contenu soit en lien direct avec l’objet de votre demande et qu’il ne contienne aucun élément subjectif, excessif ou insultant ni aucune donnée personnelle dite sensible comme des données de santé ou des données liées à un éventuel handicap.

","errorMessage":"Veuillez remplir la description","types":{"1":{"key":"piece-rechange","type":"Une pièce de rechange indisponible qui immobilise votre véhicule"},"2":{"key":"vehicule-deja-repare","type":"Un véhicule déjà réparé"},"3":{"key":"livraison-vehicule","type":"La livraison de votre véhicule"},"4":{"key":"differend-avec-un-garage","type":"Un différend avec un garage Renault"},"5":{"key":"systeme-multimedia","type":"Le système multimédia R-Link ou Media Nav de ma voiture"}}},"attachment":{"errorMessageSize":"La taille maximum de votre fichier doit être de 5 MO","errorMessageMissing":"Veuillez insérer une pièce jointe","formatsLabel":"Formats autorisés : jpg, jpeg, pdf et png. Poids maximum : 5 MO.","isVisible":true,"errorMessageFormat":"Veuillez insérer une pièce jointe au bon format","attachments":{"1":{"title":"Merci de joindre toutes les pièces qui peuvent nous aider à traiter rapidement votre demande :","isMandatory":false,"introduction":"Carte Grise, Factures d’entretien…"}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false}},"slice21v0_copy_copy_":{},"slice21v0_copy_copy__1520619328":{"backgroundColorWhite":false,"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Les données collectées sont traitées par Renault SAS et les membres de son réseau agréés (ensemble désignés « Renault »), en tant que responsables conjoints de traitement, pour répondre à votre demande et vous communiquer des offres et actualités.

Conformément à la réglementation applicable, vous pouvez demander à obtenir et vérifier les données que Renault détient sur vous, rectifier des informations inexactes, effacer les données vous concernant, et emporter une copie de vos données pour les réutiliser ailleurs. Vous pouvez également vous opposer à tout moment à ce que certaines de vos données soient utilisées, notamment à des fins de prospection commerciale ou de profilage, et demander à geler l’utilisation de vos données. Vous pouvez enfin définir des directives relatives au sort de vos données en cas de décès. Vous pouvez exercer l’ensemble de vos droits directement auprès de Renault SAS en adressant sa demande via le formulaire https://www.renault.fr/vos-droits.html ou un courrier postal à l’adresse : Renault SAS Direction juridique – Délégué à la protection des données, 122-122 bis avenue du Général Leclerc 92100 Boulogne-Billancourt. A défaut de réponse ou de réponse satisfaisante de la part de Renault, vous avez la possibilité d’introduire une réclamation auprès de la Commission Nationale Informatique et Libertés (CNIL).
Vous disposez du droit de vous inscrire gratuitement sur la liste d’opposition Bloctel afin de ne pas faire l’objet de sollicitations commerciales par téléphone.
Pour en savoir plus, vous pouvez consulter notre politique de protection des données personnelles.

Vos possibilités de recours après une réclamation auprès du constructeur :
Si vous estimez que la réponse n'est pas satisfaisante, vous pouvez présenter un recours à : Service Recours Renault EQV-ARC-105 / 92109 Boulogne Billancourt.
Lorsque toutes les voies de recours internes sont épuisées, les litiges irrésolus peuvent être portés devant le Médiateur des constructeurs automobiles www.mediationcmfm.fr.

"}}}},"replicatedSubFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone","slice56vf_copy_copy":{"sling:resourceType":"one/components/common/slice56vF","lom1":{"cta1Label":"#SeDéplacerMoinsPolluer","cta1Link":"https://www.ecologie.gouv.fr/loi-dorientation-des-mobilites","cta2Link":"/etiquettes-energie-voiture.html","cta2Label":"retrouvez les consommations énergétiques","text":"Pour les trajets courts, privilégiez la marche ou le vélo"},"lom2":{"cta1Label":"#SeDéplacerMoinsPolluer","cta1Link":"https://www.ecologie.gouv.fr/loi-dorientation-des-mobilites","cta2Link":"/etiquettes-energie-voiture.html","cta2Label":"retrouvez les consommations énergétiques","text":"Pensez à covoiturer"},"lom3":{"cta1Label":"#SeDéplacerMoinsPolluer","cta1Link":"https://www.ecologie.gouv.fr/loi-dorientation-des-mobilites","cta2Link":"/etiquettes-energie-voiture.html","cta2Label":"retrouvez les consommations énergétiques","text":"Au quotidien, prenez les transports en commun"},"links":{"1":{"url":"/mentions-legales.html","text":"informations légales site","type":"link","openInNewTab":false},"2":{"url":"/donnees-personnelles.html","text":"données personnelles","type":"link","openInNewTab":false},"3":{"url":"/cookies.html","text":"cookies","type":"link","openInNewTab":false},"4":{"text":"gérer mes cookies","type":"cookiesConsent","openInNewTab":false},"5":{"url":"/cgu-shop-renault.html","text":"CGU shop.renault.fr ","type":"link","openInNewTab":false},"6":{"url":"/achat-vehicules-neufs/nos-vehicules-neufs-en-stock.html","text":"nos véhicules neufs en stock","type":"link","openInNewTab":false}}}}},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"fr","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"tyreLabelling":{"frontTyresLabel":"Pneus avant","rearTyresLabel":"Pneus arrière","tooltipTitle":"Jantes et performance énergétique pneus","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Retrouvez ci-dessous les étiquettes des pneus compatibles avec votre configuration.

Chaque étiquette est accompagnée d’un QR-code que vous pouvez scanner avec l'appareil photo de votre smartphone. Vous aurez ainsi la possibilité d'accéder à la Fiche Produit détaillée du pneu correspondant, directement sur le site de l'Union Européenne.

En raison des spécificités de la production de véhicules, plusieurs étiquettes peuvent être affichées.
Contactez votre concessionnaire ou rendez-vous sur notre site internet pour plus d'informations sur les nouvelles réglementations européennes.

"},"authenticationParams":{"link":"https://myr.renault.fr/","text1":"vous avez un compte My Renault ? ","text2":"gagnez du temps en vous connectant.","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"guestConnection":"Continuer en tant qu'invité","createAccountLabel":"Créer un compte\t","straplinePopIn":"ravi de vous revoir","title":"Authentification","alreadyAccountLabel":"Se connecter","descriptionPopIn":"Pour vous faire gagner du temps, vos informations déjà connues sont saisies automatiquement. Vérifiez qu'elles sont toujours à jour.","helloLabelPopin":"bonjour","introduction":"

Connectez-vous à votre espace client ou inscrivez-vous pour effectuer votre commande en ligne.

"}},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"ccParameters":{"position":"Bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"consumptionEfficiencyGraph":{"descriptionCritair":"Vignette Crit'air","efficiencyTitle":"classe d'énergie","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"classe énergétique","textIsRich":"true","titleCritair":"Vignette Crit'air","displayEfficiencyGraph":true},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:kpxaegmjmd2","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"c2gParams":{"currency":"EUR","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"urban-cars","title":"citadines","models":{"1":{"modelId":"renault5-htb-ph1"},"2":{"modelId":"twingo-b07-ph2"},"3":{"modelId":"twingo-b07-ze-ph2"},"4":{"modelId":"zoe-b10-ph2"},"5":{"modelId":"clio-bja-ph2"},"6":{"modelId":"clio-bja-ph2-hev"}}},"8":{"name":"electric-cars","title":"électriques","models":{"1":{"modelId":"renault5-htb-ph1"},"2":{"modelId":"twingo-b07-ze-ph2"},"3":{"modelId":"zoe-b10-ph2"},"4":{"modelId":"megane-bcb-ph1"},"5":{"modelId":"scenic-hcb-ph1"},"6":{"modelId":"kangoo-ze-f61e-ph2"},"7":{"modelId":"master-ze-f62-ph2"}}},"16":{"name":"hybrid-cars","title":"hybrides","models":{"1":{"modelId":"clio-bja-ph2-hev"},"2":{"modelId":"captur-hjb-hev-ph1"},"3":{"modelId":"captur-hjb-ph2-hev"},"4":{"modelId":"arkana-ljl-ph2-hev"},"5":{"modelId":"austral-hhn-ph1-hev"},"6":{"modelId":"espace-rhn-ph1"},"7":{"modelId":"rafale-dhn-ph1"}}},"24":{"name":"family-cars","title":"familiales","models":{"1":{"modelId":"captur-hjb-ph1"},"2":{"modelId":"captur-hjb-hev-ph1"},"3":{"modelId":"captur-hjb-ph2"},"4":{"modelId":"captur-hjb-ph2-hev"},"5":{"modelId":"megane-bcb-ph1"},"6":{"modelId":"megane-bfb-ph2"},"7":{"modelId":"megane-estate-kfb-ph2"},"8":{"modelId":"arkana-ljl-ph2"},"9":{"modelId":"arkana-ljl-ph2-hev"},"10":{"modelId":"scenic-jfa-ph1"},"11":{"modelId":"austral-hhn-ph1"},"12":{"modelId":"austral-hhn-ph1-hev"},"13":{"modelId":"espace-jfc-ph2"},"14":{"modelId":"rafale-dhn-ph1"},"15":{"modelId":"kangoo-kfk-ph1"},"16":{"modelId":"grand-kangoo-kfk-ph1"},"17":{"modelId":"kangoo-etech-electric-kfk-ph1"},"18":{"modelId":"trafic-combi-j82-ph2"},"19":{"modelId":"trafic-spaceclass-f82-ph2"},"20":{"modelId":"trafic-spacenomad-j82-ph2"}}},"45":{"name":"suv-crossover-cars","title":"SUV","models":{"1":{"modelId":"captur-hjb-ph1"},"2":{"modelId":"captur-hjb-hev-ph1"},"3":{"modelId":"captur-hjb-ph2"},"4":{"modelId":"captur-hjb-ph2-hev"},"5":{"modelId":"megane-bcb-ph1"},"6":{"modelId":"arkana-ljl-ph2"},"7":{"modelId":"arkana-ljl-ph1-phev"},"8":{"modelId":"arkana-ljl-ph2-hev"},"9":{"modelId":"austral-hhn-ph1"},"10":{"modelId":"austral-hhn-ph1-hev"},"11":{"modelId":"espace-rhn-ph1"},"12":{"modelId":"rafale-dhn-ph1"}}},"58":{"name":"seven-seat-cars","title":"7 places ou plus","models":{"1":{"modelId":"espace-rhn-ph1"},"2":{"modelId":"trafic-combi-j82-ph2"}}},"61":{"name":"tpmr-cars","title":"véhicules mobilité réduite","models":{"1":{"modelId":"kangoo-kfk-ph1-tpmr"},"2":{"modelId":"trafic-f82-ph1-bis-tpmr"},"3":{"modelId":"master-f62-ph2-tpmr"}}},"65":{"name":"lcv-range","title":"véhicules utilitaires","models":{"1":{"modelId":"express-van-fjk-ph1"},"2":{"modelId":"kangoo-van-ffk-ph1"},"3":{"modelId":"kangoo-etech-electric-ffk-ph1"},"4":{"modelId":"trafic-f82-ph2"},"5":{"modelId":"trafic-van-etech-x82-ph2"},"6":{"modelId":"master-f62-ph2"},"7":{"modelId":"master-ze-f62-ph2"}}}}},"ecologicalParams":{"ecoMalusDetailsLabel":"de malus écologique","recoveryBonusDisclaimer":" ","ecoBonusDeducted":true,"initialPrice":"Prix initial de {minPriceWithoutBonus} avant déduction du bonus écologique","recoveryBonusDetailsLabel":"prime reprise","recoveryBonusDescription":"Il s’agit d’une prime s’additionnant à la valeur de reprise du véhicule. Voir conditions en concession.","ecologicalRebateDisclaimer":"bonus éco de {ecologicalRebate} déduit","modelDisclaimerLabel":"Modèle du visuel présenté avec option(s):","modelDisclaimerTitle":"Mentions légales","sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams","ecologicalMalusDisclaimer":" ","ecologicalBonusDescription":"voir conditions du bonus écologique sur economie.gouv.fr","ecologicalMalusDescription":"voir conditions du bonus écologique sur economie.gouv.fr","ecoBonusLabel":"bonus écologique déduit"},"transverseParams":{"showVersionEngine":true,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"voir le loyer mensuel"}},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"fr-fr","rootPath":"https://easyconnectstore.renault.no/content/renault/fr/fr.html"},"2":{"language":"fr-ch","rootPath":"https://easyconnectstore.renault.no/content/renault/ch/fr_ch.html"},"3":{"language":"fr-be","rootPath":"https://easyconnectstore.renault.no/content/renault/be/fr.html"},"4":{"language":"fr-ma","rootPath":"https://easyconnectstore.renault.no/content/renault/ma/fr.html"},"5":{"language":"fr-lu","rootPath":"https://easyconnectstore.renault.no/content/renault/lu/fr.html"},"6":{"language":"fr-dz","rootPath":"https://easyconnectstore.renault.no/content/renault/dz/fr.html"}},"sitelangs":{}},"siteParams":{"language":"fr","countryName":"France","brand":"renault","country":"fr","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"fr-FR","rtl":false,"country3":"FRA","product":"RENAULT"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","googleAccount":"UA-5929204-2","gtmConsentContainerId":"GTM-MJQBHV7","googleOptimizeAccount":"UA-5929204-2","kameleoonId":"btoor4agl3","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"a67b61fe-d711-4cca-8de0-9bb5e2e8cb69","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false,"nobanner":false}},"gigyaParams":{"enabled":true,"apiKey":"3_4LKbCcMMcvjDm3X89LU4z4mNKYKdl_W0oD9w-Jvih21WqgJKtFZAnb9YdUgWT9_a","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://www.renault.fr/contactez-nous/reclamation/votre-demande.html"},{"rel":"alternate","hreflang":"fr-fr","href":"https://www.renault.fr/contactez-nous/reclamation/votre-demande.html"}],"meta":[],"analyticsPageParams":{"sling:resourceType":"one/components/base/analytics","pageName":"index|contact-us|complaint1|select-subject","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"1","formStepName":"Votre réclamation"},"authentication":{},"liveChat":{"activateProductPlans":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":true,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Homepage","url":"https://www.renault.fr/"},{"title":"Contact","url":"https://www.renault.fr/contactez-nous.html"},{"title":"Faire une réclamation","url":"https://www.renault.fr/contactez-nous/reclamation.html"},{"title":"Votre réclamation","url":"https://www.renault.fr/contactez-nous/reclamation/votre-demande.html"}]},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Réclamation France","url":"/contactez-nous/reclamation.html"},{"title":"Votre réclamation","url":"/contactez-nous/reclamation/votre-demande.html"},{"title":"Votre véhicule","url":"/contactez-nous/reclamation/your-vehicle.html"},{"title":"Vos coordonnées","url":"/contactez-nous/reclamation/contact-details.html"},{"title":"Confirmation","url":"/contactez-nous/reclamation/confirmation.html"}],"currentStepNumber":1,"currentVisualStep":1,"currentPage":0,"totalPage":1,"totalSteps":5,"firstStep":"/contactez-nous/reclamation.html","previousStep":"/contactez-nous/reclamation.html","nextStep":"/contactez-nous/reclamation/your-vehicle.html"},"displayAuthentModal":true,"caseSubmissionError":"Une erreur s'est produite. Veuillez réessayer ultérieurement.","formType":"Complaint","stepperTitle":"votre réclamation","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams","brandModels":{"1":{"models":"4L;ALASKAN;ARKANA;AUSTRAL;CAPTUR;CLIO;CLIO RS;ESPACE;GRAND SCENIC;KADJAR;KANGOO;KANGOO E-TECH ELECTRIQUE;KANGOO EXPRESS;KOLEOS;LAGUNA;MASTER;MEGANE;MEGANE E-TECH ELECTRIQUE;MEGANE RS;MODUS;R19;R21;SCENIC;SUPER 5;TALISMAN;TALISMAN ESTATE;TRAFIC;TWINGO;TWINGO ELECTRIC;TWINGO ELECTRIQUE;TWIZY;ZOE","isCorporate":true,"brand":"RENAULT"},"2":{"models":"DOKKER;DOKKER VAN;DUSTER;JOGGER;LODGY;LOGAN;LOGAN PICK-UP;LOGAN VAN;SANDERO;SANDERO STEPWAY;SPRING ELECTRIC","isCorporate":true,"brand":"DACIA"},"3":{"models":"A1;A3;A4;A5;A6;Q2;Q3;Q5;Q7;TT","isCorporate":false,"brand":"AUDI"},"4":{"models":"SERIE 3;SERIE 1;SERIE 5;X1;X3;X5;ACTIVE TOURER;SERIE 4;SERIE 7;X6;X4;GRAN TOURER;SERIE 2;X2;SERIE 6;I3","isCorporate":false,"brand":"BMW"},"5":{"models":"BERLINGO;C3;C3 AIRCROSS;C3 PICASSO;C4;C4 AIRCROSS;C4 CACTUS;C4 PICASSO;C5;C5 AIRCROSS;C-ELYSEE;C-ZERO;DS3;DS4;DS5;E-C4;EVASION;JUMPER;SPACETOURER;XSARA PICASSO","isCorporate":false,"brand":"CITROËN"},"6":{"models":"DS3;DS4;DS7;DS5;DS9;DS3 CROSSBACK;DS4 CROSSBACK","isCorporate":false,"brand":"DS"},"7":{"models":"500;PANDA;PUNTO;500X;DUCATO;TIPO;DOBLO;UNO;SCUDO;500L;BRAVO;FIORINO;STILO;BRAVA;CINQUECENTO","isCorporate":false,"brand":"FIAT"},"8":{"models":"B-MAX;C-MAX;ECOSPORT;ESCORT;FIESTA;FOCUS;FUSION;GALAXY;GRAND C-MAX;KA+;KUGA;MACH-E;MONDEO;PUMA;RANGER;SIERRA;S-MAX;TRANSIT","isCorporate":false,"brand":"FORD"},"9":{"models":"CIVIC;JAZZ;CR-V;HR-V;ACCORD;FR-V","isCorporate":false,"brand":"HONDA"},"10":{"models":"GETZ;I10;I20;I30;IONIQ HYBRID;IX20;IX35;KONA;KONA ELECTRIC;SANTA FE;TUCSON","isCorporate":false,"brand":"HYUNDAI"},"11":{"models":"SPORTAGE;PICANTO;RIO;CEE'D;NIRO;VENGA;STONIC;CARENS;SOUL;SORENTO;CARNIVAL;NIRO HYBRIDE;E-NIRO","isCorporate":false,"brand":"KIA"},"12":{"models":"RANGE ROVER;DISCOVERY;FREELANDER;DEFENDER","isCorporate":false,"brand":"LAND ROVER"},"13":{"models":"NX;RX;CT;IS;UX250H","isCorporate":false,"brand":"LEXUS"},"14":{"models":"2;3;CX-5;MX-5;6;CX-3;323;5;626;CX-30","isCorporate":false,"brand":"MAZDA"},"15":{"models":"CLA;CLASSE A;CLASSE B;CLASSE C;CLASSE E;CLASSE G;CLASSE M;CLASSE S;CLASSE SLK;GLA;SPRINTER;VITO","isCorporate":false,"brand":"MERCEDES"},"16":{"models":"MINI;COUNTRYMAN;CLUBMAN;PACEMAN;ROADSTER;COOPER","isCorporate":false,"brand":"MINI"},"17":{"models":"PAJERO;L200;SPACE STAR;OUTLANDER;ASX","isCorporate":false,"brand":"MITSUBISHI"},"18":{"models":"QASHQAI;MICRA;JUKE;X-TRAIL;NOTE;NAVARA;PATROL;ALMERA;TERRANO;PRIMERA;LEAF;PULSAR;PIXO;NV200;SUNNY;PATHFINDER","isCorporate":false,"brand":"NISSAN"},"19":{"models":"CORSA;ASTRA;ZAFIRA;MOKKA;MERIVA;CROSSLAND X;VECTRA;AGILA;INSIGNIA;ADAM;KARL;GRANDLAND X;COMBO;VIVARO","isCorporate":false,"brand":"OPEL"},"20":{"models":"E-208;E-2008;208;206;207;2008;3008;307;205;PARTNER;308;306;106;406;108;5008;107;407;405;508;309;EXPERT;BOXER;807;607;BIPPER;RIFTER;RCZ","isCorporate":false,"brand":"PEUGEOT"},"21":{"models":"ALHAMBRA;ALTEA;ALTEA XL;ARONA;AROSA;ATECA;CORDOBA;EXEO;IBIZA;LEON;MARBELLA;MII;MII ELECTRIC;TARRACO;TOLEDO","isCorporate":false,"brand":"SEAT"},"22":{"models":"CITIGO;FABIA;FELICIA;KAMIQ;KAROQ;KODIAQ;OCTAVIA;RAPID;ROOMSTER;SCALA;SUPERB;YETI","isCorporate":false,"brand":"SKODA"},"23":{"models":"SWIFT;VITARA;JIMNY;SX4 S-CROSS;IGNIS;ALTO;CELERIO","isCorporate":false,"brand":"SUZUKI"},"24":{"models":"MODEL 3;MODEL S;MODEL Y;MODEL X","isCorporate":false,"brand":"TESLA"},"25":{"models":"YARIS;AYGO;RAV4;AURIS;C-HR;COROLLA;VERSO;LAND CRUISER;AVENSIS;PRIUS;HILUX;COROLLA VERSO;IQ;PROACE;CELICA;URBAN CRUISER;STARLET;GT86;CAMRY;DYNA","isCorporate":false,"brand":"TOYOTA"},"26":{"models":"CADDY;E-UP;GOLF;GOLF 8;ID.3;ID.4;LUPO;NEW BETTLE;PASSAT;POLO;SCIROCCO;SHARAN;T-CROSS;TIGUAN;TIGUAN 2;TOUAREG;TOURAN;TRANSPORTER;T-ROC;UP","isCorporate":false,"brand":"VOLKSWAGEN"},"27":{"models":"XC60;V40;V40 CROSS COUNTRY;XC40;XC90;S60;V60;V50;C30;V70;S40;XC70","isCorporate":false,"brand":"VOLVO"},"28":{"models":"AUTRES","isCorporate":false,"brand":"AUTRES"}}},"validation":{"regexFirstName":"^(?!test)(?!azerty)(?!AZERTY)(?!TEST)(?!dz)(?!ezf)(?!qf)(?!qs)(?!qd)(?!qz)(?!zd)(?!aa)(?!zz)(?!ee)(?!rr)(?!tt)(?!yy)(?!uu)(?!ii)(?!oo)(?!pp)(?!qq)(?!ss)(?!dd)(?!ff)(?!gg)(?!hh)(?!jj)(?!kk)(?!ll)(?!mm)(?!ww)(?!xx)(?!cc)(?!vv)(?!.(.)\\1\\1)[a-zA-Z\\W]{2,}$","regexLastName":"^(?!test)(?!azerty)(?!AZERTY)(?!TEST)(?!dz)(?!ezf)(?!qf)(?!qs)(?!qd)(?!qz)(?!zd)(?!aa)(?!zz)(?!ee)(?!rr)(?!tt)(?!yy)(?!uu)(?!ii)(?!oo)(?!pp)(?!qq)(?!ss)(?!dd)(?!ff)(?!gg)(?!hh)(?!jj)(?!kk)(?!ll)(?!mm)(?!ww)(?!xx)(?!cc)(?!vv)(?!.(.)\\1\\1)[a-zA-Z\\W]{2,}$","regexCompanyName":"^(?!.(.)\\1\\1)[0-9a-zA-Z\\W]{1,}$","contactFormPersonalId":"^.*$","zipCode":"^\\d{2}[ ]?\\d{3}$","regexProCode":"^[0-9]{14}$"},"receipt":{"yourOrderLabel":"votre commande","asapLabel":"dès que possible","eWaste":"retraitement des déchets","wishedOperation":"vos interventions ","yourAvailabilities":"vos disponibilités","dealerServices":"votre prise en charge","yourCarLabel":"votre véhicule","yourAppointment":"votre rendez-vous","laborCost":"main d'œuvre","vehicleOfInterest":"votre véhicule","yourEnergy":"votre motorisation","selectedOffer":"votre offre","summaryLabel":"récapitulatif","payDealerLabel":"total","yourDealerLabel":"votre garage","offer":{"details":"détails de l'offre"}},"abandonmentModal":{"modalTitle":"vous allez quitter ce formulaire","modalIntroduction":"Les informations déjà saisies seront conservées 24h."},"enginesTypes":{"1":{"label":"100% electric"},"2":{"label":"full hybrid"},"3":{"label":"plug-in hybrid"},"4":{"label":"mild hybrid"},"5":{"label":"essence"},"6":{"label":"diesel"},"7":{"label":"GPL"}}}},"slingList":["one/components/common/structure/caseform/step","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/common/caseform/slice97v0","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/slice56vF","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/authenticationParams","one/components/structure/professionalParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/c2gParams","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/seo","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"dealerLocator":{"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":[],"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}